At BxB Secure we have have taken the confusion and difficulty out of HIPAA complaint email service making it a simple, straight forward service that any size practice can utilize. Whether you need one or one hundred email addresses, BxB Secure has a solution that will work for you.

First, do you need HIPAA compliant email? Review this checklist to see if you need HIPAA email service.

  • Do you ever use email to communicate with insurance providers, laboratories, billing companies or other external entities?
  • Is faxing or efaxing still used in your office?
  • Does anyone in your office ever communicate with patients by email?
  • Are patients requesting that you communicate with them by email?
  • Do you ever include PHI such as a patient’s name, address, phone
    number, drug or prescription information, condition, diagnosis code, Social Security Number, insurance ID number, billing information or any other confidential information in email or fax communications?
  • Would providing proof that no Protected Health Information (PHI) has ever been sent by an unencrypted email be difficult for your office?
  • Do you keep an archive of all email and fax communication?
  • Could an unintentional breach of confidential patient information cause your organization financial stress and/or harm to your reputation?

If you answered “yes” to any of these questions, you need HIPAA-compliant email.

In addition to HIPAA-compliant issues, we have found that many doctors are still using email from AOL, Gmail, Yahoo!, Hotmail (remember Hotmail?) and others. Not only do these free web-based emails present huge privacy and HIPAA concerns, but they are also unprofessional and present an out-of-date image.

BxB Secure HIPAA email service can be branded with an or email address. Both of these domain extensions will show a level of professionalism and security that the free generic email address do not.

Read the other tabs in the email section to learn more.

Ready to get started? Contact us today to learn more about how BxB Secure can help you be compliant with all of your digital communications.


  • Functions like normal email for both your office and the recipient of your email when TLS Encryption is present.
  • Easy to use web based email access
  • Works on POP/IMAP/SMTP email clients on both Mac and PC
  • Works on both iOS and Android devices
  • Highest levels of SPAM protection
  • Your email can be branded or your
  • No additional software needed
  • Up and running as little as 24 hours
  • No minimum number of emails required. Pay for what you use whether you need one or one hundred email addresses
  • Includes FREE Message Center Secure Line Connection with a 10-year history
  • FREE HIPAA Compliant web hosting when you have 3 or more email addresses
  • Optional Message Center branding with your practice/company name and logo
  • No contract required


  • Meets every Technical Safeguard of the HIPAA Omnibus Rule
  • Enforced policy guarantees encryption of your sent messages
  • Compliant mobile access, filtering, archival, and collaboration
  • Enforced policy guarantees encryption of your sent messages


  • Protect yourself from steep fines and negative press
  • Market yourself with our HIPAA compliance seals
  • Manage record keeping costs with compliant 10 year archival
  • Business Associate Agreement with clear Account Restrictions

Here are some of the most common questions asked about our email service.


Q.  Do I have to buy my emails in packages?

Unlike most HIPAA email services you pay for what you use at BxB Secure. No bundling or minimum/maximum number of emails required.


Q.  Are there discounts or volume breaks?

Yes! We offer discounts as soon as you have more than three email addresses.


Q.  How many emails/users can I have?

There is no limit to how many emails you can have. Call us for special pricing if you need more than 12 email addresses.


Q.  Do I need to sign a contract?

Nope, you simply pay month to month and can cancel at anytime.


Q.  Will the email service work on my mobile phone?

Yes! Any device with an email app that supports POP, IMAP and SMTP will work. This includes iOS, Android and Windows phones and tablets.


Q.  Will the recipient of my HIPAA email need to login to a website to see their message?

If the recipient of your email has TLS encryption as part of their email service they will receive it as a normal email. No login necessary! Currently many of the leading email services use TLS and every month more are adding it to their platform. This is one of the features that sets BxB Secure’s Email service apart. Many of our competitors are offering “HIPAA Compliant Email” solutions that require the recipient to ALWAYS login to a portal to receive their message. There’s nothing inherently wrong with this type of secure line to web-based portal or message center functionality, but the user experience is not the ubiquitous email experience we are all used to. BxB Secure also employs a Secure Line Message Center for the delivery of email messages to recipients whose email system does not yet employ TLS encryption, but the ability to detect a recipient’s TLS status and deliver it as an email wherever possible is a premium feature of our service.


Q.  What is the Secure Line Message Center?

The BxB Secure Line Message Center is included FREE with all email accounts. This provides several advantages for both sender and recipient of secure emails sent through our system.
They are:

  • Recipients who do not have TLS encryption will be able to login and receive their email message. They do not have to be a subscriber to the same secure email service as the sender.
  • Messages may be archived and available for up to 10-years, so recipients can access emails you sent to them at a later date.
  • Anyone can send messages back to you using the Secure Line Message Center. Anything sent through the system will be HIPAA Compliant and part of the 10-year backup!
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